Multiple profiles manager
Ireland’s biggest telecoms company needed an app to unify and improve the users experience for customers with both family and business plans. Working collaboratively with the client, we directed the workflow and the design consideration, providing a solution with a clear path for the account holder to effortlessly switch and manage two different profiles.
Colour coded management
After many explorations and iterations, analysing every possible combination of profiles, users and plans, we based our design approach on the use of a coded colour system, to better identify the multiple information streams, assigning to each family and business member a distinctive colour.
A merged antithetical solution
To help users to feel more in control managing their profiles, we adopted a twin user interface design for both Family and Business account. This made it easy to find the several features, displayed always in the same position between the two interfaces, highlighting the benefits for the customer’s accounts to be housed in one location.
Comfortable switching between Family and Business profile.
Eir | Mobile App UI design